We are pleased to offer delivery, set-up, and pick-up for our items, no matter the location or situation. Choosing delivery, set-up and pick-up by our company allows you to focus on your big day and get the most out of your event by leaving all of the work and details to us.

Customers also have the option to pick-up and drop-off letters themselves from our headquarters at no additional cost + refundable deposit. SUV is required for 2-3 letters and a truck is required for 4+ letters. Customer’s taking advantage of our free customer pick-up option must pay a cash deposit upfront to cover to incidentals/damage. After the product(s) are returned, on-time, and damage-free, the cash deposit will be full refunded.

• 0-5 miles: $40 
• 5-10 miles: $60 
• 10-15 miles: $75 
• 15-20 miles: $90 
• 20 – 25 miles: $105 
• 25 – 30 miles: $120 
• 30-35 miles: $135 
• 40 – 45 miles: $150 
• > 46 miles: please call us to discuss pricing

Standard rentals include 8 hours of on-site time.

We provide a discount for rentals spanning multiple days. You can extend your rental with additional days at a discounted rate of 40% off.

In most cases we are more than happy to work with our customers to create the best experience possible. No matter whether that means delivering the day before your event or picking up a day after the event has ended, we strive to accommodate our customers’ requests / schedules in every situation.

However, in certain situations in which you require our products to be on-site for longer than 8 hours, additional charges may apply. If you require our rentals to be on-site for the event for more than 8 hours, please call us to discuss and we will try our absolute best to accommodate your unique needs.

Most of the time, we can drop off a day early or pick up a day after the event, but in the case that your on-site needs impact our schedule for other rentals, an additional fee may have to be applied. This is rare and we avoid it at all costs.

Pick-up from the venue after 11:00 pm: $50 additional

Contact us and tell us about your event, and we can start to discuss inspiration and vision for your special day. Start early to make sure to reserve your favorite items, and we can let you know what items we have available for your specific date. 

After you decide what items you would like to rent, we will send you a rental agreement and arrange for taking your deposit to complete your reservation and guarantee product availability for your event. We require a semi-refundable (see cancellation policy below) deposit of 50 percent of the total quoted cost to reserve items. The balance is due one day prior to your event. Certain exceptions can be made to accommodate cash payment of the remaining balance on the day of the event upon delivery in special circumstances. Please contact us to discuss details and we will try our best to accommodate your situation.

Your date and rentals are not reserved until we receive your rental agreement and deposit. Prices are subject to change.

We have a wide range of letters, numbers and symbols for your special event. Mandy and her team custom builds all the inventory in Socal’s woodshop so our inventory is constantly changing and growing. If you don’t see an item on our site that you want, please let us know and we can make your idea come to life. We love to create perfect pieces to make our customer’s event unforgettable. Please see the “What if I want a Custom Item” section below for more detail

Mandy and her (all female🙂) team custom builds all the inventory in Socal’s woodshop. We create completely custom items for customers regularly, contact us to make your idea come to life!

We only accept written cancellations.

If an order is cancelled 30 days prior to the event date, 100 percent of the deposit will be returned.

If an order is cancelled 29-14 days prior to the event date, 50 percent of the deposit will be returned.

If an order is cancelled less than 14 days prior to the event date, deposit or any money paid will be forfeited.

The remaining balance of the quoted rental cost will be due 1 day prior to the event date.

SoCal Light Letters does not issue refunds for inclement weather and we reserve the right to refuse items for outdoor use during inclement weather.

Normal wear and tear such as dirt, minor scratches, single broken bulbs, loose trim, loose stands, etc. are covered under the standard rental. Please do not set anything on top of the letters (ex. Drinks, etc.) or apply any adhesive strips to letters. SoCal Light Letters are durable, and it would take an extreme amount of negligence to damage to the extent where SoCal Light Letters must charge the customer. 

If the items are deemed “destroyed” or stolen from the customer, the charges are pursued as follows:

• Marquee Letter - $350

Confetti or colored powder will stain letters.  Please wipe letters off immediately.  If paint is stained.  A $100.00 per letter repainting fee will be charged.